Q: You are on Aneek Dey, a student of St. Martin High School. On behalf of the school you have purchased a cricket set from XYZ City Sports Co. Ltd. Some of the equipments are found defective. Write a letter within 150 words to the company asking for replacement or refund.
Ans.
To,
The Sales Manager,
XYZ City Sports Co. Ltd.
39 College Street
Kolkata 7000 12
Sub : Repair / replacement of the defective cricket set.
Sir,
I would like to inform you that I purchased a cricket set from your company two days ago on behalf of my school. But when I broke the pack, I found that the handle of the cricket bat is loose and the cricket ball is missing. Moreover, one of the wickets is distorted. And certainly the set will be of no use to us.
I would like to let you know that the set is within the guarantee period. So, I request you to kindly repair or replace the set as early as possible. I have attached a copy of the receipt and the warranty card for your kind verification.
Thanking you.
Yours faithfully,
Aneek Dey
Student of Class XII
St. Martin High School
St. Martin High School
Salt Lake Kolkata
Date: 12/10/2018
Q: ABC School had ordered a publishing company for a bulk of books. But the company has failed to supply the books in time. Write a letter of reminder to XYZ publishing Co., 2, B. C. Roy Road, Kolkata 700009.
To,
The Sales Manager,
XYZ publishing Co.
2, B.C. Roy Road
Kolkata 700009
Sub: Reminder of supply order.
Sir,
I would like to inform you that I ordered your publishing company for bulk of books. It was agreed that the books would be supplied to our school within 10 days. But it is quite unfortunate that nearly a month has elapsed after that and you have neither supplied the books nor informed us about the reason for delay. The delay you are making has put me to a great inconvenience. I telephoned you several times but you did not receive.
However, I remind you to supply the books within a week. Otherwise, the order will be cancelled.
Thanking you
Yours faithfully,
A. K. Das
Headmaster
ABC School
Q: The sports teacher of ABC High School placed an order on behalf of the school to your company for sports goods. There has been a delay in supply. You, being the Sales Manager regret and promise immediate delivery through a letter in not more than 150 words.
Ans.
Dated: 13/10/2018
To,
Sports Teacher,
ABC High School,
Gangarampur,
Dakshin Dinajpur
Sub: Regret for non- deliverance of order.
Sir,
I sincerely regret that the order placed by you for the supply of sports materials last 21st September, 2018 could not be delivered to you due to unavoidable circumstances.
The fact is that all the goods are ready except the volley ball, net and others related to cotton threads. It is learnt that cotton threads were of acute shortage in the market. But now they are available and the production has already started.
However, I promise that your order will be supplied to you within a week. I hope you would co-operate with me in allowing this extension of time. Once again I apologise for the delay.
Thanking you.
Yours faithfully,
Pritam Sarkar
Sales Manager
XYZ Sports Co.
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